Terms of service

Effective Date: July 31, 2025

Welcome to Dreamshade! By using our website (https://dreamshade.shop) and placing an order, you agree to the following Terms of Service. Please read them carefully before making a purchase.

1. Overview

These Terms of Service ("Terms") govern your use of our online store and your purchase of products through Dreamshade. Throughout the site, the terms "we", "us" and "our" refer to Dreamshade.

2. Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction, and you have given us your consent to allow any minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor violate any laws in your jurisdiction.

3. Dropshipping Disclosure

Dreamshade operates under a dropshipping model, which means products are shipped directly from third-party suppliers (often located outside your country). As a result:

- Shipping may take 7–30 business days, depending on the destination and product.

- Orders may arrive in separate packages.

- Tracking numbers may take a few days to update after fulfillment.

- Packaging may contain supplier information or be in a language other than English.

We are not responsible for any delays caused by customs, import procedures, or courier issues once the item has left our supplier's warehouse.

4. Product Availability & Pricing

All prices are listed in USD $ and include applicable taxes unless otherwise stated. We reserve the right to change prices, product descriptions, and availability at any time without notice.

We do our best to display products accurately, but we cannot guarantee colors or details will appear exactly the same on all devices.

5. Order Acceptance & Cancellation

Your order is not considered accepted until you receive a shipping confirmation from us. We reserve the right to cancel or refuse any order at our sole discretion.

Common reasons for cancellation include:

- Product out of stock

- Payment failure

- Suspicion of fraud or misuse

6. Payments

We accept secure payments via:

- Credit/Debit Card

- PayPal

- Apple Pay

- Google Pay

- Other options available at checkout

All transactions are encrypted and processed securely.

7. Shipping & Delivery

Shipping times vary depending on your location and the product ordered. Estimated delivery times range from 7 to 30 business days.
We provide tracking information when available. If your order is delayed beyond 45 days, please contact us at support@dreamshade.shop for assistance.

8. Returns & Refunds

We offer a 14-day return policy for defective or damaged items. Due to the nature of our fulfillment process:

- Returns must be approved by our support team.

- Items must be unused and in original condition.

- Return shipping may be required to our international supplier.

- Refunds will be processed once the item is received and inspected.

We do not accept returns for:

- Buyer’s remorse

- Wrong size or color chosen (unless item was incorrectly fulfilled)

Please read our full Return Policy for more information.

9. Intellectual Property

All content on this website, including images, text, logos, and designs, is the property of Dreamshade or its content suppliers and is protected by international copyright laws.

10. Limitation of Liability

To the fullest extent permitted by law, Dreamshade shall not be liable for any indirect, incidental, or consequential damages arising from the use of our site or products.

11. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of UAE, without regard to its conflict of law provisions.

12. Contact Information

Questions about the Terms of Service should be sent to us at:
support@dreamshade.shop